Frequently Asked Questions

Welcome to our resources page! We've compiled answers to some of the most common questions we receive to help you understand our services and what to expect. If you don’t see your question here, please don't hesitate to contact us directly.

General Questions

Get quick answers to common inquiries about our business, service areas, and how to get started.

  • What are your service areas?

    We proudly serve Washington, D.C. and the surrounding metropolitan area, including parts of Maryland and Virginia. Our service radius is approximately 40 miles from D.C., covering cities like Baltimore, Arlington, and Bethesda.

  • Do you offer commercial and residential services?

    Yes, we offer tailored cleaning solutions for both residential homes and commercial businesses. Our team is equipped to handle everything from living room carpets to large office floors.

  • What are your business hours?

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Service-Specific Questions

Find detailed information and insights about our unique cleaning processes for carpets, floors, and upholstery.

  • How long will it take for my carpets to dry?

    Thanks to our powerful hot water extraction method, your carpets will typically dry within 4-6 hours. You can walk on them with clean feet or shoe covers immediately after, but we recommend avoiding heavy traffic until they are completely dry.

  • Are your cleaning products safe for my kids and pets?

    Absolutely. We prioritize your family's health and safety by using eco-friendly, non-toxic cleaning solutions that are powerful on dirt but gentle on your household.

  • Will my hardwood floors be damaged by the cleaning process?

    Not at all. We use a specialized, low-moisture cleaning process with pH-balanced solutions and gentle equipment designed specifically for hardwood. This method safely removes dirt and buildup without causing any damage to the wood or finish.

  • Can you remove tough stains like red wine or pet accidents?

    We have a high success rate with tough stains. While no stain removal is guaranteed, our pre-treatment and deep-cleaning processes are highly effective at breaking down and lifting a wide range of stubborn stains.

Process & Safety Questions

Learn more about our cleaning procedures, what to expect, and how we ensure a safe and effective experience.

  • Do I need to prepare anything before you arrive?

    We ask that you clear the areas to be cleaned of small furniture, personal items, and any fragile objects. Our team can move some larger furniture, but please let us know in advance.

  • How often should I have my floors and carpets professionally cleaned?

    For most homes, we recommend a professional cleaning every 12-18 months. For high-traffic areas or homes with pets and children, a more frequent cleaning every 6-12 months is beneficial.

  • How long does the cleaning service take?

    The duration depends on the size of the area and the specific services requested. We can provide a time estimate when you book your appointment.

Didn't find your answer?

Feel free to reach out to us with any other questions you may have. We’re always happy to help!